I called DISH to ask about the various sales taxes being charged, when there should be none as our billing address is Florida where no sales tax is charged. We are full timers, and over the past few months have been in several states. I've found it's the service address that determines the sales tax. 'The Billing Address counts as t sets the sales tax for that address.' So if I am using the same CSRs as you and I get totally different results, the issue isn't what I am doing. My courtesy with the CSR starts during the Chat. Mostly because with a Hopper, a Switch Check won't make the directory update happen any faster. I can't remember the last time I did a Switch Check to cause the Guide to update. The Locals change usually occur in less than 5 minutes. My method of having all the information available means a Chat of only a couple of minutes, well within keeping the CSR call rate up. The Billing Address counts as t sets the sales tax for that address. My script say Change the Service Address and the Locals associated with that Service Address and I clearly state not to change the Billing Address. Having the account number and PIN shortens the process a whole lot. I have my account number, PIN number, and my script. I contact the same CSRs via Chat as everyone else. So why am I so much more successful? I don't know.

We only change Locals when we have too because we left a Spot Beam which could be one day or a week or so, but we do the process often. We make 40-50 moves a year and have satellite TV every time. Now the process of changing Service Address started just a few years ago when DNS went away. I have been using Dish for over 13 years.

Change dish network password